Refund & Return Policy
Cancellation and Return Policy
After Your Purchase: You can cancel your order in an hour after you made the payment. We we will refund the amount you paid for your purchase in 2 business days.
Before Delivery: This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty of miss-described.
All of our products come personalised to our customers’ specification. As a result of which we are unable to accept returns.
If there is a problem with the goods please contact us to discuss the matter further.
If the goods are found to be faulty within 7 working days after delivery, you may reject them and claim a full refund. If the fault is found later on, or if you delay in making a complaint, you will still be entitled to a repair or, if a repair cannot be done without causing you significant inconvenience, a replacement. If a replacement is not available, you may claim a part or full refund of your money.
Please see Returns Process for further details.
Returns Process / Delivery Charges on Returning Goods
For orders delivered to a UK address, if you want to return any faulty products in line with our Return Policy, please contact us at [email protected] When returning the goods you are required to fill out the Return document that we will have included with your order.
We will re-imburse the amount you paid for your purchase with us to your account within 30 days.
In the event that the wrong product has been sent to you, we will refund the amount you paid for your purchase with us including the original shipping costs. Any costs incurred on your behalf for the return of the wrong item shall also be refunded by us once we have received the goods from you.
For any reason you can call 0203 2901425 or send an email to [email protected].uk